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You may also be invited to web chat with us if we think you need assistance with Anytime Internet Banking, or an application. Web chat is a form of real-time online communication between you and one of our service advisors based on typed text. 1890 9 424 365 (Overseas +35) Debit Cards: 1800 245 399 (Overseas +44 1) Credit Cards: 1890 924 528 (Overseas +44 1) Calls may be recorded.
A web chat is a system that allows users to communicate in real time using easily accessible web interfaces.
It is a type of Internet online chat distinguished by its simplicity and accessibility to users who do not wish to take the time to install and learn to use specialized chat software.
After you click on the chat button a pre-chat questionnaire will pop up asking you for a few details such as name, email address and nature of your query if applicable.This trait allows users instantaneous access and only a web browser is required to chat.Users will always get the latest version of a chat service because no software installation or updates are required.When completed a chat window will appear and the session will begin.By 2001, ICQ had over 100 million users registered out of the 361 million Internet users there were worldwide (Pingdom, 2010).
As the Internet grew, other web chat clients became to arise, became more popular and eventually took over ICQ.